Embedded within the investment banking division, this position provided technical consulting and desktop support to over 6,000 users distributed across Paris-La Défense, New York, and Singapore. Responsibilities included full automation of statistical telemetry for telecom switchboards and the 60-person support service desk. Developing collaborative groupware tools on Lotus Notes Domino streamlined internal business workflows. This experience instilled rigorous adherence to enterprise methodologies and strict Service Level Agreements (SLAs) in a demanding banking environment.
Société Générale (SGIB / ITEC) – International Support & Groupware Applications (1998 – 2003)
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